FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at grandforcestudio@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via grandforcestudio@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. Please be advised that, due to the unique nature of each crystal, it is not possible to provide an identical replacement. We kindly request your understanding in this matter.

Orders that require shipping within Canada and the U.S. will be delivered within two to ten days, depending on your preferred shipping method. Shipping to countries outside of Canada and the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please check this detailed breakdown https://grandforcestudio.ca/policies/shipping-policy before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table https://grandforcestudio.ca/policies/shipping-policy to check the postage fees for different destination countries.

Yes, please refer to https://grandforcestudio.ca/policies/refund-policy. You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached.

Please contact our customer service team via grandforcestudio@gmail.com. You could also browse https://grandforcestudio.ca/policies/refund-policy for details. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via grandforcestudio@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within seven days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.