退款政策
Thank you for choosing Grand Force Studio. It is always our dedication to ensure our customer is satisfied with the shopping experience. However, due to the special nature of the items, we do not offer full refunds but will provide partial refunds or alternative solutions based on specific circumstances.
1. Scope
This refund policy applies to all products purchased through our store (or website) and is subject to specific product conditions.
2. Eligibility for Refund
You may apply for a partial refund under the following circumstances:
● The product has clear quality issues;
● The product was severely damaged during transportation and cannot be repaired or replaced;
● The received product significantly deviates from the description.
3. Unboxing Video Requirement
To protect your rights, please record a complete unboxing video when you receive the product. The video should include:
● The package's exterior, seal condition, and shipping label;
● The unboxing process (from the sealed package to full opening);
● A complete display of the product, including all accessories and internal packaging.
Failure to provide a clear and complete unboxing video may affect the review of your refund request.
4. Refund Policy Details
● Partial Refund: Due to the special nature of certain products, if quality issues, transportation damage, or discrepancies are confirmed, we will offer a partial refund based on the extent of the issue. The refund amount will not exceed 40% of the product price.
● Replacement Service: While inventory lasts, we will prioritize offering replacement services with a similar product instead of issuing a refund. However, please note that no two crystals in the world are identical. While we will do our best to find a similar replacement, it is not possible to replicate the exact same appearance.
5. Refund Process
- Contact our customer service team with your order number, unboxing video, and a description of the issue;
- Customer service will review your request within 2 business days and propose a solution;
- If the refund is approved, we will process the refund or arrange a replacement within 7 business days.
6. Important Notes
● Returned products must remain in their original packaging and condition. Refund requests for items with visible signs of use or intentional damage will not be accepted;
● Customized or promotional items are non-refundable due to their special nature;
● Shipping and handling fees are non-refundable.
7. Contact Us
If you have any questions about our refund policy, please contact us:
● Email: grandforcestudio@gmail.com
Change or Cancel Order Policy
If you wish to change or cancel your order, please contact us at grandforcestudio@gmail.com as soon as possible.
Important Information
● If your order has already been processed for shipping or delivery, we may not be able to accommodate your request. In such cases, please refer to our Refund and Exchange Policy.
● We recommend reaching out promptly to maximize the chances of successfully modifying or canceling your order.
Required Information
To ensure fast and efficient processing, please provide the following details in your email:
- Order Number
- Reason for the Change or Cancellation
Grand Force Studio will do our best to assist you in a timely manner. Thank you for your understanding!